Refund Policy
Last Updated: July 24, 2026 · Effective Date: July 24, 2026
Overview
We want you to be satisfied with your purchase. This policy explains when and how you can get a refund.
One-Time Purchases
Lifetime ($49) and Lifetime Pro ($99)
30-Day Money-Back Guarantee
If you're not satisfied with your purchase, you can request a full refund within 30 days of purchase.
Eligibility:
- Request must be made within 30 days of purchase
- Contact us at refund@fdeinstinct.com
- No questions asked
Exceptions:
If you have used 1:1 coaching sessions (Lifetime Pro), the cost of used sessions ($30 each) will be deducted from your refund.
How to Request:
- Email refund@fdeinstinct.com with your order number
- We'll process your refund within 5 business days
- Refund will be issued to your original payment method
Skill Assessment Report ($19)
30-Day Money-Back Guarantee
If the assessment report does not meet your expectations, you can request a full refund within 30 days.
Subscriptions
Interview Monthly ($29/month)
No refund for partial periods.
- You may cancel at any time
- Cancellation takes effect at the end of the current billing period
- You will retain access until the end of your paid period
- No refund for the remaining days in the current month
How to Cancel:
- Go to your Dashboard
- Click "Manage Subscription"
- Click "Cancel Subscription"
- Confirm cancellation
Enterprise ($99/month)
No refund for partial periods.
Same terms as Interview Monthly. Cancellation takes effect at the end of the current billing period.
How Refunds Are Processed
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit Card | Original card | 5–10 business days |
| PayPal | PayPal account | 3–5 business days |
| Other | Original method | 5–10 business days |
Refund processing times depend on your payment provider. LemonSqueezy processes refunds, and timing may vary.
Non-Refundable Items
The following are not refundable:
- Free tier access (no payment made)
- Promotional credits or discounts
- Services already rendered (e.g., used coaching sessions)
Abuse Prevention
We reserve the right to refuse refunds in cases of:
- Repeated refund requests
- Evidence of service abuse
- Fraudulent activity
EU Consumer Rights
If you are in the European Union, you have the right to cancel your purchase within 14 days without giving any reason (the "cooling-off period").
However, by accessing digital content immediately after purchase, you acknowledge that you lose your right of withdrawal once the content is delivered.
Contact Us
For refund requests or questions:
- Email: refund@fdeinstinct.com
- Subject line: "Refund Request — [Order Number]"
- Response time: Within 1 business day